If you want to use the payroll module for anything other than reports of historical data, you will need to purchase a Payroll Subscription with a tier count equal to the number of unique employees processed every month through your Sage Account manager.
If you do not purchase a Payroll subscription with tier prior to 4/30/17 + 45 days grace period, you will be locked out of payroll (We are extending that date to 8/1/17 + 45 days grace very soon). After the expiration date plus the 45 days expiration you can have read-only access by installing the correct hotfix for the versions listed by searching knowledge article 82689.

I can answer other questions specific to your account if you email me directly with your account number. [email protected]

Hi Linda,
I have a customer reporting that all the screens in all the modules in all the companies have mysteriously changed color today. They are now black and very hard to read. Does this have something to do with them not responding to the payroll emails?
Thanks,
Cullen

I have not heard of anything like this happening. There is a 45 day grace period for the 4/30/17 expiration date so I doubt this is related.

I have not heard of anything like this happening. There is a 45 day grace period for the 4/30/17 expiration date so I doubt this is related.

Thanks Linda,
After a bit of research she received the new keys but has yet to input them into the system. We'll see if this changes after we do that.