Direct Deposit Stubs Don't Print

SUGGESTED

We have a client on 2016 standard. They just recently setup paperless to email their stubs. The email piece is working great. The problem is there are a few employees that do not want their stub emailed. They select Print/PDF or Electronically Deliver as the options when printing the stubs. The stubs are emailed and the pdfs are created, but the ones that should be printed are not.

Can't seem to find anything about this in the kb or city. Anyone had this or know how to fix?

Thanks