Payroll form TN LB-0456 issue with number of employees

Client is showing incorrect number of employees for 3rd month in quarter.  They have semi-monthly and biweekly employees - the form is only showing the semi-monthly.  They had a payroll run for biweekly that covered 9/12/21 to 9/25/21 and was paid Oct 1 - thought maybe it was that since the form covers employees employed on the 12th of the month, but I tried in a test company the same date range but paid on Sep 30 and that didn't help?

Parents
  •  I ran a quick test paying a semi-monthly TN employee using pay period dates of 3/12/2021-3/26/2021 and the correct employee count pulled into the 3rd month on the TN LB-0456 form.  If you are still experiencing incorrect employee count please call support so they can help troubleshoot this further.

Reply
  •  I ran a quick test paying a semi-monthly TN employee using pay period dates of 3/12/2021-3/26/2021 and the correct employee count pulled into the 3rd month on the TN LB-0456 form.  If you are still experiencing incorrect employee count please call support so they can help troubleshoot this further.

Children