• Timecard Entry and Job Costing

    Hello, We had to make a correction to a timecard entry. We credited 2 hours for one job and placed those 2 hours on the correct job. This was completed through Payroll - Timecard Entry. When we go to Job Cost to post this to a job, it does not post…
  • Jobs not closing in Job Cost

    We have a couple of jobs in our job cost module that will not purge to history when we period end. We did our job close out report which changed the status to closed. They then however, will not purge to history when we period end process at month end…
  • Time Track History Report

    We have a client on Sage 100 Advanced v2019 PU3 and Payroll 2.20.2. It is taking around 12-15 minutes to generate a Time Track report for one person if she checks the History checkbox. Has anyone figured out how to resolve this delay? Thanks, Suzanne…
  • Unable to Update the Check Register

    My company quarter does not end until 07.03.20. I ran payroll today and am trying to update the check register but I am getting an error message stating the check date is past the quarter ending. But again, for my company the quarter does not end until…
  • Payroll quarter error

    I closed out the 3rd quarter payroll. I started this week's payroll, period ending 9/29/19 and a check date of 10/3/19. I received an error message that the payroll is in the wrong quarter. Why did I receive that error? Isn't the payroll based on the…
  • Direct Deposit file slow creation in 2018

    Two clients have reported that creating the Direct Deposit file (for MANUAL sending to the bank) has slowed considerably in 2018. Both clients are on 2018 Standard - one on update 3 and one on update 4. Both are on standard networks, not Citrix, etc.…
  • Keyboard lag ONLY in payroll when in the spreadsheet on the fields with drop down menus

    When I am processing payroll and entering the time card info in the rows - I have a serious slow keyboard lag when I click enter to go to the next field and when I click enter and go to a field with a drop down menu and hit enter again there is a long…