Extended Item description

I have entered an extended item description for a new item.  We have all the options on sales orders to print these out, we print the descriptions daily, but this new item will not print the extended description.  Any help would be appreciated.

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    I would look at the form. Many times the extended description field is not on the form.  You have to edit and add. Normally I create the following formula:

    If {SO_InvoiceWrk.ExtendedDescriptionKey}="0000000000" then {SO_InvoiceWrk.ItemCodeDesc} else {SO_InvoiceWrk.ExtendedDescriptionText}

    And place this on the form in the place of the item description field.