Hi Tom Kueterman ,

Thanks for reaching out. Did you ever find an answer for this issue? This article offers insights into managing Paperless Office documents, such as how to resend or reprint direct deposit stubs. This process involves using the Paperless Office Stub Viewer and could be somewhat related in terms of ensuring that documents are properly sent or accessible when issues arise. 

it might be worthwhile to explore similar settings or options within the Paperless Office setup that could affect the delivery of invoices. Here are a few steps you might consider:

1. Check the Email Delivery Settings: Ensure that the email settings within Paperless Office are correctly configured, including the SMTP server settings and any necessary authentication details.

2. Review Email Logs: If available, review the email logs within Sage 100 or your email server to identify any errors or failed delivery attempts.

3. Verify Email Addresses and Spam Filters: Double-check the email addresses of the recipients to ensure they are correct and not marked as spam or blocked by either your or the recipient's email system.

4. Consult Sage Support: If the issue persists, reaching out to Sage support or consulting with your Sage advisor, as you've done, is a good step. They may have insights into recent updates or patches that address this specific issue.
   
   

If there are any other details you can share or if you have specific questions about the steps mentioned above, please let us know.

Warm Regards,

Erzsi

Thanks for the reply Erzsi. We have not resolved this yet, but our Sage Advisor has contacted Sage Support on the matter. Being an intermittent issue we have not yet found a single common thread to pull. (1) Our email delivery settings have been validated and we use Paperless Office with many different activities so I would think a delivery setting would show issues in other modules. (2) We have (and are continuing) to review email logs; we are now doing a daily reconciliation of our paperless office SO Invoices with our Exchange server. And (3) we've reached out to several of the customers impacted and our emails are not being trapped by spam filters or blocked. We've got a bandaid solution to resend if we find missing emails via our reconciliation but obviously don't want to continue this extra step. I've also checked Windows Event Logs on our Sage server to see if I can identify any errors at the times this occurs but again nothing that sticks out.