Sage 100 2022 & Starship V22.0

We are using the on premises version of Sage 100 and Starship desktop. About 1-2 times per week the connector gets stuck and when connecting it literally gets stuck on connecting. If we go to the server task manager we have to end task on the Starship FSI and restart the V-technologies MAS Interface Server Services. Is anyone else having this issue? Sometimes we can restart the services, other times we actually have to restart the server. We are using this on a virtual server.

Thank you,

Brenda