Refunding a customer

SOLVED

Hello,

I have a customer who was issued a credit memo for product they were unhappy with. 

They are now requesting a check instead of having an open credit with us. The product has been returned to inventory and the proper G/L accounts were expensed.

Can I write them a check from A/P and apply it to their open credit memo? Do I just need to set up the customer as a vendor?

If so, can you please provide a step by step process of how I can accomplish this?

Any help is greatly appreciated!!


Thank you!


 

  • 0
    verified answer

    Write an A/P check using manual check entry.   Just use the NOF (not on file)  customer for the check.   Code it to a G/Lclearing account.

    On the Receivables side, do a debit memo to be applied to the invoice in question.  Code the line to the G/L clearing account.