After entitlement has been verified, select any form and click Accept button. You will then be prompted to install update, click the Automatic Update button. This will update the forms.

Thank you for the reply.

I walked all the way through the "test run" process after selecting the 2013 W2, and it did not prompt to update...in addition, all of the forms are showing 2013.

{scratching head and shrugging shoulders}

Thank you for the reply.

I walked all the way through the "test run" process after selecting the 2013 W2, and it did not prompt to update...in addition, all of the forms are showing 2013.

{scratching head and shrugging shoulders}

Please do not select Test Run option. Please do the following to update new forms:

1. Open Payroll, Period End, Federal eFiling and Reporting
2. Highlight the applicable form (even if the tax year in the form description is incorrect)
3. In the Reporting Period section (on the left side), verify tax year and quarter (if applicable) are correct
4. Verify Company Name, address, phone and Federal Tax ID are correct

• Note: This information automatically populates from Company Maintenance but can be changed

• Click Accept button
• At the prompt, click Automatic Update
• Proceed through wizard to install the form update  

With regards to step 2 and 3.

When I open eFiling and select the appropriate form, the form date is 2013

If I click "Accept" I verify the company data.... However, the Automatic Update never appears.  The next prompt tells me the system notices I have not processed W2's for this year, and would I like to do a test run.  Since the form date is 2013, I have stated "yes" to see what happens in the end.  In the end, the forms are dated 2013 and I have not been asked to Update anywhere along the lines.

I have run the 2014 IRD twice now, and the eFiling year-end update 3 times.

problem still exists.

@SageUser_001 can you please call Sage Customer Support at 800-854-3415 so we can dial in to take a look at your system and get this fixed for you please?

Thank you

Gina Thompson

Problem solved....Thanks for all your help with this!