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Rachel Jansen

Sage 300 2020.2 is now available

Posted By

Important! If you typically work with a Business Partner, it is important to contact them before proceeding to avoid costly disruptions to your system or business. 

NOTE: This release announcement applies for Sage 300 Customers and Partners in the North America region.

What’s new

  • Online Bank Feeds to reconcile bank accounts (Available with a Sage 300cloud subscription)
  • General Ledger integration with Tax Services (Available with a Sage 300cloud subscription)
  • Ability to print T5018 (CPRS) forms on plain paper
  • Sage 300cloud web screens improvements to the O/E Order Entry screen
  • Ability to assign company colors in Sage 300cloud web screens

To learn more about the new features and improvements included in this release, watch the Sage 300cloud - What’s New in Release 2020, Product Update 2 video and read the Release Notes.

Download and install this update

Note: If you use third-party products that integrate with Sage 300, check with the vendor of your third-party product to ensure their product is fully compatible with this release. If you integrate with other Sage products, check with your business partner or Sage to ensure that these components are compatible.

To upgrade, contact your Sage business partner or download the product update from the Sage Knowledgebase:

  1. Click the following link to download and install the update:

Download Sage 300 2020 Product Update 2

  1. If you are prompted to log on, enter your Customer Portal Username and Password, and then click Log on.

For detailed information about installing the software, see the Sage 300 2020 Upgrade Guide.

Important! If you use Sage CRM integrated with Sage 300, you must install a new integration after you upgrade to Sage 300 2020.2. To download the new integration, see Download Sage CRM integration for Sage 300 2020 PU2.

Sage University Training

The What’s New in Version 2020.2 training is now available on Sage University! Check out this Anytime Learning package for a more in-depth training on new features included in version 2020.2, such as Bank Feeds and the GL integration with Tax Services.

Need help?

Visit the Sage City Customer Resources page at www.SageCity.com/Resources for additional options, including links to Sage Knowledgebase, Sage City and Sage University, as well as Live Chat and Online Case submission.

Top Replies

Parents

  • Will this release be available to customers in the UK?

  • in reply to Paul C

    Hi - 

    Yes, and we recommend that UK customers reach out to their Sage Account Manager to find out when this release will be available for them.

    Please note that some of the features included in 2020.2 are only available to Sage 300cloud customers, which is not currently offered in the UK (i.e. Bank Feeds, GL integration with Tax Services).

    Thanks!

    Rachel

  • in reply to Rachel Jansen

    Hi Rachel,

    No significant new product developments appear to be available in the UK.  This includes multiple contacts, Bank Feeds and GL integration with Tax Services.  What do Sage suggest we tell customers who pay annual maintenance fees?

    Secondly, as a UK based Sage 300 consultant, why do I have to keep paying fees and getting certified for products we can't actually use?

    If we should reach out to UK account managers, could you possibly do something similar and make these and future developments available to our customers?  It's been done before.

  • in reply to Stephen Bagnall

    Hi -

    This release announcement was meant for our U.S. and Canadian customers, so I want to clear up any confusion there may be. Sage 300 2020.2 will be made available in the UK (and AU, SG, SA, etc.) in the coming months, as each region takes the new version to market. In the UK, the release will be announced to all partners via email like usual.

    I am not able to speak to the features available in the UK, as the information above is for the NA region. I recommend you reach out to your Sage Account Manager to voice these concerns, and I did forward the feedback to our Product Manager as well.

    Thanks, 

    Rachel

  • in reply to Rachel Jansen

    Thanks Rachel.  We always voice these concerns but the products remain unavailable for our customers.  Therefore I'm grateful that you have fed back to you Product Manager. 

  • in reply to Rachel Jansen

    hi Rachel

    I don't know about the other countries you mentioned, but in the UK we are unable to get activation keys for Sage 300 2020.  No reason has been given, other than Sage UK has decided not to honour UK Sage 300 maintenance contracts and provide customers with updates to which they are entitled.  It's a disgrace and I do hope that your Product Manager can apply some leverage.

    Thanks

    paul

  • in reply to Rachel Jansen

    hi Rachel

    I note that there is an updated version of the UK Taxes module available:

    https://cdn.na.sage.com/docs/en/customer/300erp/2020/open/Sage300_UKTaxes_67A_1.pdf

    Can you provide a download link for this please?

    kind regards

    paul

  • in reply to Paul C

    Hi Paul.  Did you get anywhere with this?  It looks like an important and useful development of the module.

  • in reply to Stephen Bagnall

    hi Stephen

    Not yet.  One of my customers noticed the release notes for the UK Taxes module update, but I can't find the download and obviously Sage 300 2020.1 is needed to install it.  It seems a bit odd that Sage is developing updates for a UK-specific module when no UK customers can actually take advantage.

  • in reply to Paul C

    Yes and I put in many hours with the Canadian dev team to get this done so feel particularly upset about non-cooperation in UK.  It is truly bizarre.

    If the UK won't give customers what they have paid for (they officially refuse to allow Multiple Contacts activations) perhaps North America can step in and provide direct or apply pressure.

  • in reply to Stephen Bagnall

    Hi & - 

    Thanks for being patient as I looked into that question for you. I just updated Sage Knowledgebase Article 93529 "Sage 300 Tax Reporting Modules" with the latest download for the UK Tax Reporting Module. In the "What's new" section of the article, it lists which downloads are compatible with which versions of Sage 300.

    I appreciate your feedback and completely understand your frustration. I am continuing to follow up with the product team (in NA & UK) to make sure we are working on resolving these issues for future releases to UK customers. I will send you both a private message with my email address, so we can follow up offline and make sure we are addressing all concerns. I want to be mindful of NA customers getting notifications for replies on forum posts, when the questions don't apply to them.

    Thanks,

    Rachel

Reply
  • in reply to Stephen Bagnall

    Hi & - 

    Thanks for being patient as I looked into that question for you. I just updated Sage Knowledgebase Article 93529 "Sage 300 Tax Reporting Modules" with the latest download for the UK Tax Reporting Module. In the "What's new" section of the article, it lists which downloads are compatible with which versions of Sage 300.

    I appreciate your feedback and completely understand your frustration. I am continuing to follow up with the product team (in NA & UK) to make sure we are working on resolving these issues for future releases to UK customers. I will send you both a private message with my email address, so we can follow up offline and make sure we are addressing all concerns. I want to be mindful of NA customers getting notifications for replies on forum posts, when the questions don't apply to them.

    Thanks,

    Rachel

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