Slow Printing Sage 2023

Recently migrated client to Windows Server 2022 (RDS) Sage 2023 PU1.

Printing anything takes forever - 18 seconds running AP Account Sets report. When I test the same report on SAMLTD it renders in a few seconds. There is no Customization Directory. What would be the difference between databases? I am stumped/

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  • In summary, it won't be a simple fix but I think if you cover the three major bases you can get the performance of these reports greatly improved:

    1. Ensure your databases are optimized and indexed regularly - fix those fragmented indexes.  This will cut down the time it takes for Crystal to get the data to collate.
    2. Switch to Datapipe instead of ODBC reports where possible - this will greatly reduce the data sorting and collation time once Crystal receives the data.
    3. Avoid redirected and follow-me print drivers from generating the print previews - especially for reports with hundreds of pages as the text might be flowing to the driver as hundreds of pages of bitmapped graphic instead of text, even though its just text.  This will cut down on the preview generation time once Crystal has collated and sorted the data.

    Good luck!

  • 0 in reply to Accsys Consulting AU

    After trying several things, in the end the fix was a DB Dump/Load. 

Reply Children
  • 0 in reply to DeniseB

    Hi  this makes sense, doing a dump/load will fix MANY indexing and performance issues without having to do any maintenance on the data.  Its always temping to migrate data to a new server doing SQL BAK and load to save time, but unfortunately it breaks all the indexes and leaves the data in a poorly performing state.  You won't notice this with small data sets so this must be a decent sized database!  Great work!