You must clear the returns and post bank reconciliation

Hi,

I am trying to upgrade from Sage Accpac 5.5 to Sage 2014. Right now, I am trying to upgrade to 5.5 to 5.6A. I was getting the following error message, "You must clear the returns and post bank reconciliation". I found the resolution and did the following:

  • Bank has outstanding returns. You must clear the returns and post bank reconciliation before you can upgrade Bank Services.
  • Bank has entries that are not posted. You must clear the returns and post bank reconciliation before you can upgrade Bank Services

After clearing the transactions, I get the following message, "Error. Description: You must create G/L batches, then print and purge the reconcilation posting journals, in order to proceed with upgrading."

I checked the GL batches, I do not see any unposted transactions. I am not sure what to do now.