Customer Creation and Update Failure When Adding Address Information

Posted By Patrick Philips 11 months ago

Greetings,

The A/R Customers -> Customers screen disappears and fails to create a new customer or update an existing customer when adding address information.

This problem only happens on a single workstation running Sage 300 2022 PU3 on Windows 11 Pro. It does not seem to be linked to a particular user or permissions issue. Our other Sage 300 workstations do not encounter the problem. They are a mix of Windows 11 and Windows 10. This particular workstation is our most recent Sage 300 installation.

The only third party module we use with Sage 300 is AvaTax from Avalara.

We have tried to repair the Sage 300 installation, but the problem persists.

Thank you for any perspective on this problem!

0 Jay Converse Acumen 11 months ago

Reinstall Avalara

Disable anti-malware

Try different screen resolution and font sizes
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0 Patrick Philips 11 months ago in reply to Jay Converse Acumen

Jay,

Thank you. We will try these recommendations.
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0 Ken Dozier 11 months ago in reply to Jay Converse Acumen

We checked our other Windows 11 PCs, and the Customers screen is crashing on save on those, too. Windows 10 does not have a problem. We tried the steps you suggested, but AvaTax does not install whether our antivirus/antimalware is installed/running or not. We tried AvaTax v9.00.008.00 and even tried v9.00.003.00. In both instances, the installer fails with the error: "Installation did not finish." So far, Avalara support has not been very supportive.
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Customer Creation and Update Failure When Adding Address Information

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