I have a client running Sage 300 ERP 2012 Premium Edition, MSSql. They were fine printing AR statements until we installed Product Update 4 and now only 3 out of approximately 100 statements print, and it is always the same 3 that print. I have run an aged trial balance to confirm that there are outstanding invoices on the remaining clients. It does not make a difference no matter which print destination we select.
We have confirmed that the Print Statements option is selected for all customers and in the AR Options.
Has anyone encountered this issue and if so do you have a resolution? Is it possible to get rid of Product Update 4 by reinstalling Product Update 3?