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Hi there 
 We are running on ERP 2017 Outlook 2010 and following error occurred when processing Accounts Receivable Invoice to email:"Error: Description. Mail delivery failed. Use the Email tab on the Company Profile screen to send a test email and confirm that all settings are correct." Issue occurs for one workstation/ other workstation are fine. Did some research but nothing seems to work.

Team Equation · Answer

We found a different workaround for custom screens and Ops Inquiry. 
 
 Export/backup [HKEY_CURRENT_USER\Software\ACCPAC INTERNATIONAL, INC.\ACCPAC] 
 Verify this backup looks correct (in Notepad) 
 Delete that registry key 
 Export [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ACCPAC International, Inc.\ACCPAC] to a different file 
 Search and replace HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ACCPAC International, Inc.\ACCPAC with HKEY_CURRENT_USER\Software\ACCPAC INTERNATIONAL, INC.\ACCPAC and save it as HKCU-New.reg (or something like that) 
 Import this new key 
 Test 
 
 Please note: Follow these steps at your own risk. If you don't feel comfortable with any part of the above, please contact your business partner or IT professional to assist.

Shane - Ascend Business Solutions · Answer

Nice catch on the user discrepancy between Outlook and Sage user. Note that if the Sage user is given adequate permission to the Sage share AND the Sage 300 branch of the registry, running Sage 300 as administrator should not be required - it should serve more a a diagnostic approach to confirm that user security is set as required. 1. Ensure user has full permissions to the Sage shared data folder and at least read permission for the programs 2. Ensure the user has full permissions to the following registry trunk; HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ACCPAC International, Inc.\ACCPAC

Sage 300

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