DESKTOP has stopped working

Posted By Michael Ericksen over 5 years ago

We just upgraded a client to Sage 300 2018. All the workstations but one are working fine. One workstation gets a DESKTOP has stopped working when attempting to log on to their live company. It works fine when attempting to log in to SAMINC or SAMSYS.

Any ideas?

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4139750 over 4 years ago +1

We had this error when setting up a test environment. The live data was from Sage 300 2018 PU6 and we restored it into the test environment where the application files were Sage 300 2018 Rev 0. Installed…

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0 4139750 over 4 years ago

We had this error when setting up a test environment. The live data was from Sage 300 2018 PU6 and we restored it into the test environment where the application files were Sage 300 2018 Rev 0. Installed PU6 in test environment and the error went away.
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0 Team Equation over 4 years ago in reply to 4139750

Yes, this error is usually indicative of a Product Update mismatch.
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0 Team Equation over 4 years ago in reply to 4139750

Yes, this error is usually indicative of a Product Update mismatch.
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0 SeisaT over 3 years ago in reply to Team Equation

I often comes across this error on one of my sites. I often have to reinstall or rerun WSSETUP on the two terminal servers to have it working again. I always wonder what really breaks the installation because it happens every month. The only thing that I have observed is that the Production Server and the two terminal servers are often requiring Windows Updates. Could the need for Windows Updates be the cause of this intermittent problem?
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Sage 300

DESKTOP has stopped working

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