We use Sage 300 and Auto Simply. We run into an issue when we pick an order in auto simply, which creates the shipment for us as soon as we post it on the handheld. If the customer then cancels the order before it is picked up, or the freight company doesnt pick it up we need to return that product to stock and re-pick it later (some of the product we sell has an expy date that is calculated from the shipment date and some is frozen so we cannot have it just sitting around a few days as we wait for the freight companies).
Currently we go into the shipment and change the QTY shipped to 0 which puts it back into inventory. The issue is there is now a shipment and many times accounting will run though and invoice all the shipments which includes those so the customer keeps getting emails for $0 and it just looks a little messy.
Is there a better way to do this?
