Issue with Key Comms Statement Emailer

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Hi Guys, First off apologies if I'm posting this in the wrong forum but I need some guidance on fixing an issue with our A/R Statement emailer since we upgraded from 2016 to 2020 a couple weeks back.

For some reason when our users select AR statement emailer



Then they choose to generate their statement run list, once they click preview / print/send Sage just shows not responding then closes. We've had some advice to edit the ini file and also ensure the .rpt file is in the right location but no luck.

Appreciate any guidance we can get with this

Cheers