Sage 300 2020 Order Entry Modules Lock Up

Hello Everyone,

For a number of years we have suffered this problem where all Order Entry modules lock up and every user is met with this loading bar. 

But for other users who are using modules outside of order entry they have no problems. 

We recently upgraded the ram on the SQL database to 32GB hoping it would help the issue but it still continues. 

All servers in our network typically sit around the 20%-30% usage range so they are nice and healthy. 

I'm at a loss on what could be causing the issue and how to fix it. 

Parents
  • Thanks for the suggestions everyone!

    We will start of by investigating the anti-virus as suggest by Django. 

    Will also suggest to all users to close search windows and print previews if they are not being used. 

    From there we will monitor the results and report back to this thread. 

    Sometimes this issue happens once a month sometimes multiple times a day. 

Reply
  • Thanks for the suggestions everyone!

    We will start of by investigating the anti-virus as suggest by Django. 

    Will also suggest to all users to close search windows and print previews if they are not being used. 

    From there we will monitor the results and report back to this thread. 

    Sometimes this issue happens once a month sometimes multiple times a day. 

Children
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