Missing Orders in Quantity on S/O drill down in Location Details

SOLVED

Hi,

We are experiencing an odd situation.   When in location details and drilling down on the quantity on S/O we are missing orders.  It shows the correct quantity but you are unable to see the list of orders.

-Customers allow backorders, are not on hold, with and without credit limits

-Orders are not on hold, it affects new orders, and partially shipped

-It is not consistent on IC location or item number

-The drilldown does not work on the IC location details or Order entry

Same order can have two items, one will show the other won't.  I have run an IC repair through DI and still have missing orders.

There doesn't seem to be any logic to why they are missing.

Parents
  • 0

    are some of the items possibly "on sales" within a KIT?  if so, those would show as a sales order in location details but I bet that drill down wouldn't show them.  You can spot check that by looking in Item Inquiry and those items would show in the KIT section of the sales orders tab

Reply
  • 0

    are some of the items possibly "on sales" within a KIT?  if so, those would show as a sales order in location details but I bet that drill down wouldn't show them.  You can spot check that by looking in Item Inquiry and those items would show in the KIT section of the sales orders tab

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