Hello SageCity,

I am struggling to get to the bottom of a strange issue.

It happens in SAGE 300 version 2019 when printing reports. The details are:

1) A user starts a report from SAGE,

2) The report program prompts for parameters,

3) User fills in the parameters values and hit on PRINT.

The Crystal Report report is displayed on the screen but the export icon and others are greyed out, disabled. So, the user can only view the report on the screen .

It seems that after rebooting the PC  and signing in to SAGE again solves the issue and the export icon is enabled again.

There is no error message anywhere.

If I run the same report from CR Designer, the export icon always enabled.

Have you experienced this issue before ? Would you have any suggestion on how to debug this issue please?

Thanks you

Eudes