Hello Craig, 

Is the Batch Listing the only report that is geneating this error? ie.. can you export other sage reports?

is this happening with all users?  

One thing you can try is to log out of Sage.. in File Explorer browse to the <Shared Data> \ Users\<userID> folder  and rename that userID folder.

NOTE:  replace <Shared Data> with the actual path to the Shared Data directory and <UserID> with your logged in User such as "Admin"..

then log back into Sage and retry the export.

Other than that. I'd suggest that you open a Customer Support Ticket.

Regards,

David Crampton

Sounds like somebody is picking "Excel 2007" as the format, but the file name ends in "XLS" or "CSV".

correct.. but renaming the userID folder, would reset preference so the next time Export is chosen, it won't default to the wrong format.. that was what I was trying to troubleshoot.. 

Hi Craig C it sounds like someone changed the Compatibility Properties of the Sage 300 icon on the RDP server (perhaps on the Public Desktop) to Run as Administrator therefore launching the app under a local account eliminating access to network drives.  Can you check and confirm?

Alternatively if staff were using Folder Redirection to access network drives, check the Local devices and resources -> Drives option is ticked on for their RDP icon:

And under the Session Collection (if you've Published One - highly recommend to stream as a RemoteApp):

Good luck...Tim

I have tried this solution but unfortunately am encountering the same error.

Interesting.  I chose Excel 2000 as the format and it allowed me to browse and save the file without any errors.  I will get other users to test this.

Always bet on Jay!