Has anyone run into year-end closing problem where everyone is out of Accpac and Portal but when you try to run "Create New Year" or "Period End Maintenance", an error comes up that says "Incorrect Procedure.  You cannot create a new year until all other users have left Sage Accpac G/L and all other Sage Accpac G/L windows are closed."?  We've gotten our database team to go in the backend to kick everyone off that shows as logged in and restarted everyone's computer but we still get this error.  We managed to close our other companies using the same procedure but this is the last one left.  How do we proceed with 2014 if we can't close 2013??