Hi Melissa,

Here is some information on the check reversal function.  Have the client check this setup.

Use Original Dates when Reversing Checks

On the Processing tab of the Payroll Options form, you can select this option to use original dates when reversing checks.

If you choose this option, Payroll sets the date of a reversed paycheck to the date of the original check, regardless of the reversal date specified in Bank Services.

If you do not choose this option, Payroll sets the date of a reversed paycheck to the reversal date entered in Bank Services.

IMPORTANT:  Consider this option carefully, as the reversal date will have tax consequences for an employee whose paycheck is reversed. You should select this option if you want to prevent users from setting reversal dates in Bank Services."

Regards,

Louis