Product Update 3 for Sage 300 2012 - installation error

SOLVED

We have downloaded product update 3. When running the file sage300erp2012pu3.exe as an Administrator, the program immediately gives the following error:

 >SetupNew\setup.cpp(140)

PAPP

PVENDOR:

PGUID:

$

@Windows Vista Service Pack 1 (7601)      

IE Version 9.11.9600.17041                

 

Upon selecting OK, the install stops.  The OS is Windows 7 Professional with SP1.

 

Any ideas on why the update will not install?

Thank you,

DDA