Sessions Not Closing

SOLVED

We have only a couple machines in our domain that are having this problem. Sessions from previous days are staying open and will sometimes put this incorrect date in orders when they are being entered. Users are confirming they are closing out of Sage when leaving for the day, and we are implementing a script that will close out of Sage and all related processes.

Is there a better way to go about solving this issue? I'd rather stop it from happening than attempting to fix it after the fact.

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  • 0 in reply to JC Harvey
    verified answer

    They are closing their TS sessions without logging out, i.e. they are clicking the red X and not doing a Windows logout.

    That leaves the user's sessions running (disconnected) and essentially leaves the applications (Sage) running.

    Educate the users to logout correctly, that is the correct thing to do.

    Trying to fix it any other way is really not the right thing to do.

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