How do I find a knowledge base article? If I search by the ID in the support.na.sage.com/selfservice blah blah
I get the PU2 for S300 V6 but not the actual article.
How do I find a knowledge base article? If I search by the ID in the support.na.sage.com/selfservice blah blah
I get the PU2 for S300 V6 but not the actual article.
Looking for 210-1000844 in relation to the filter issue that was fixed with PU2
What were you looking for specifically Debbie? The article numbering changed when we moved over to the new KB. I am more than happy to try and find the correct article. Perhaps what you are looking for can be found in the release notes for PU2
What were you looking for specifically Debbie? The article numbering changed when we moved over to the new KB. I am more than happy to try and find the correct article. Perhaps what you are looking for can be found in the release notes for PU2
Hi Vanessa,
I am looking for the KB article that is referred to in the PU2 notes about the filter that was "fixed"
KB210-1000844.
We loaded PU2 and the filter is still giving us issues.
So we wanted to see if the KB article would shed some light.
Thanks
Debbie
Also it's for Sage 300 V6 PU2
Hey, Debbie
I've taken a look at the KB article internally and unfortunately it does not shed any more light on the matter but the fact there is an issue with the item location finder in IC, OE and PO. However, I did find another internal article that has a possible workaround, especially if you see this issue in IC:
"Ensure in IC Location Details, there is a record for each item and location. The user can import the missing items and locations"
Hopefully that helps. If not, perhaps call into support to help get your issue resolved.
*Community Hub is the new name for Sage City