Payroll 7.2 - Activation issues

Hi,

After a first installation with a 30 days temp licence for the 7.2 payroll, we uninstalled it after the temp licence was expired and reinstalled it.  We then entered at that time the right expiry date provided by Sage of April 30th, 2017, Now, even with that done, the client is still getting a "You don't have a licence to use this product error".

Any ideas?

Eric

  • 0
    Payroll 7.2 is a huge issue. For example, we have one site running on terminal server with 12 users and all but 1 user works great. The 1 user get's the error message You have applications that are not registered while the other users do not get the error message. It's crazy that this issue plagues us randomly with over 30 payroll updates performed already and half have had some sort of license issue.
  • 0 in reply to LloydSmith
    We have had the same experience. It seems that every client install presents a new "adventure". Yesterday, a client called us indicating that the CT7.2d tax table update has caused issues with the CRA reporting. The report printed fine prior to the tax update, and now it is not including any data and has a Quebec Tax information line even though the client is in BC. I am just going to contact tech support on this issue but was wondering if anyone else was having similar issues. None of the other 40 plus clients we have upgraded (including our own internal data) is having this issue.
  • 0
    I need to precise the fact that it works if we use it from the server but the workstations doesn't even after a Uninstall of the Workstation and reinstall. Thanks Sage for making my life really "interesting" in this beginning of the year !
  • 0 in reply to Hullois2013
    Solution: Also needed to change the Expiry Date at the workstation level and reenter the Activation code in the Licence Manager of the problem workstation.