Dear Diary, 

It has now been a little over 3 months since I opened this case with Sage 300. I chatted with a tech today and lo and behold the case was again closed because "it was not actively been worked on." It is still being checked into by the development team. I am now trying to see how I can escalate this to someone above the chat or the call representative. The client is not impressed and neither am I. *heavy sigh*

Dear Diary, 

It has now been a little over 3 months since I opened this case with Sage 300. I chatted with a tech today and lo and behold the case was again closed because "it was not actively been worked on." It is still being checked into by the development team. I am now trying to see how I can escalate this to someone above the chat or the call representative. The client is not impressed and neither am I. *heavy sigh*

Hi Prabha, thanks for reaching out! See that you chatted with support yesterday. I've pulled the call notes and forwarded your comments here onto Sage 300 support management for review and a further push (if possible) on details from the development team looking at the issue reported on KB 109657. Will update you with any news.