I've been working with Sage 300 Canadian Payroll for over a decade and this is the first I have seen this.

When generating ROE for a particular employee, usually it will auto populate Box 15C with all their pay periods starting at the most recent one.

In the past week, we have had some employees have worked fine, but we have now had 2 employees that have not worked and we needed to manually enter the data into Box 15c.

There is clearly data there that should be brought in - and it works for other employees with the same job codes so that shouldn't be the issue.

I am just not sure what I am missing, and of course, I'm training a new person - trying to show her how easy ROE's can be on here, and the first two haven't worked.

I have tried on 2 different computers so it is not directly related to a particular machine.

Employees do say ROE pending in status so that should not be the issue either.

Anybody have any ideas that might help me figure this one out?