Hi David,

I'd suggest running the Sage 300 Database Load module for the machines that give this error.

Also check the tenant cache in Sage Intelligence Report Manager for a record for each of the companies.

Hope this helps!

Kind regards,
Keev

Thanks for the response.

What do you mean by Load Module?

Also, I have already checked the tenant cache and all the connection information is the same for all the companies, those that work and those that doesn't

Kind Regards

David

Hi David,

The module would appear if you search the windows menu for Sage 300 "DB Load" or "DataBase Load". This module creates the connection link.

You can also contact your Sage BP or Sage support desk to assist with this should you have any issues.

Hope this helps!

Kind regards,

Keev

Hi David,

The module would appear if you search the windows menu for Sage 300 "DB Load" or "DataBase Load". This module creates the connection link.

You can also contact your Sage BP or Sage support desk to assist with this should you have any issues.

Hope this helps!

Kind regards,

Keev

Contact Sage support or your business partner. Opening Sage or Database Setup will create the ODBC connection for you. (Sounds like it is already there.) Running DB Load will overwrite your data with a DB Dump backup you select.