Our environment is Sage CRM 7.3 sp3.5, using Windows Server 2012 R2, sql server 2016 and IIS 8. CRM integrates with Sage 300 ERP 2017. We get intermittent errors when clicking the Quotes tab from within an opportunity. The error is: “Errors When Opening Program. The portal cannot display the program you requested”. The error usually occurs for the first user that logs in for the day and after that it just seems to happen randomly during the day.
When looking in the SDataServlet log in …Program Files (x86)\Common Files\Sage\Sage 300 ERP\Tomcat\logs I see an error line:
“2017-02-02 18:04:47,015 ERROR [com.sage.orion.sdata.servlet.accpac.ViewCRUDResourceKind:1166] - unable to open PO ini file. (13134 OEORDH1.C).
2017-02-02 18:04:47,074 ERROR [com.sage.orion.sdata.servlet.SDataServlet:1208] –“
The Sage 300 Portal is working fine when using chrome, but using IE gives an error “UmbrellaException#getCauses" which I suspect is due to the user agent string in IE.
I would love to share findings and would appreciate if any of you have input on this issue.