An error 13 usually indicates an error is occurring on the client and not the database.  This issue looks familiar however, I could not find a related knowledgebase article on the issue on Sage's site.  You may want to contact your reseller to get them involved in troubleshooting this issue or Sage Support.

An error 13 usually indicates an error is occurring on the client and not the database.  This issue looks familiar however, I could not find a related knowledgebase article on the issue on Sage's site.  You may want to contact your reseller to get them involved in troubleshooting this issue or Sage Support.

We are actually the reseller.  Through troubleshooting we have not been able to replicate the issue so we have been unable to run a trace or determine the cause.  The error is very generic which doesn't help either.  Looking for any possible suggestions to further our troubleshooting.

You mention that this appears to be an issue on the client but based on what has been reported, they are running a Citrix environment and this is the only user experiencing this issue.