We setup a new user to print checks and it is printing the check on both sides. Our other user is not having the issue. The printer settings are the same for both. It only duplex prints when printing checks nothing else.
There isn't a specific setting that controls duplex printing within Sage 500, so this is probably going to be located in the configuration of the report form or the print driver. It more than likely is the driver or settings, so verify these since they are individual to each printer and potentially each user. A MICR printer is usually dedicated to check printing, but if you have a hybrid or standard printer, make sure you are reviewing the settings for the correct driver.
There is also some testing you can perform on plain paper within the application whether you are printing the MICR codes or using pre-printed check forms that already include the MICR encoding. The interface and report forms are a little different for check printing because of the magnetic ink requirement for sections of a check. This means you can choose the tray and control the collation settings sent to the printer. With some printers, choosing these types of options changes the settings used for the print job, so you can print test patterns and map behavior by using the Align feature. Also, you should be able to review the printer settings that will be used from the print dialogue by clicking on the Properties button. Some printers have driver settings for different types of documents as well, generally with a standard setting defined as the default.
Although there is no setting I know of that would force the Crystal Report form to print duplex, that is another possibility, so verify both users are specifying the same form in Print Checks and that it looks the same in the alignment pattern. The report form itself might have the same name but could be different depending on how you deployed the client (terminal services, installation at individual machines, etc.). If you need to review the report form you will have to install Crystal Reports, which will then allow you to design the form. Keep in mind though that most of the time these form definitions, and/or the MICR font being used is secured or printing is routed through a secured interface, so you may not be able to modify the form. You really don't want to modify it either.
If you still can't find the problem, you'll have to start on a process of elimination. That would include user-specific settings that might derive from a group or user account control policy or maybe from the machine that shares the printer and driver if it is not attached to a network. Printer drivers and settings can be configured by an administrator and deployed to users using a group policy. In more strictly controlled environments a user might not have the ability to change settings or attributes, even for attached peripheral devices.
This is a security-sensitive area of the application, so there is more depth to this topic than discussed here. If you aren't familiar with the configuration or subject matter you should contact your internal personnel, reseller or consultant for help.
