I will say that we have experienced this problem as well and are still struggling with it. It appears to be a Microsoft bug, not a Sage bug.

There is a hotfix available at the Microsoft site here: support.microsoft.com/.../2620656

And there's also a cumulative rollup that fixes several printing issues in RDS 2008 R2 and Windows 7 here: support.microsoft.com/.../en-us

Though they may work for you, neither of these fixes worked for us. The printers are still leaking between profiles and duplicating every time an RDS user gets assigned a different virtual port at log on. We've actually had to write a log off script that clears the registry keys in order to correct the issue. If the updates don't fix the problem for you, let me know and I'd be happy to share the bat file and vbs script that we've written to manually clean the keys.

I will say that we have experienced this problem as well and are still struggling with it. It appears to be a Microsoft bug, not a Sage bug.

There is a hotfix available at the Microsoft site here: support.microsoft.com/.../2620656

And there's also a cumulative rollup that fixes several printing issues in RDS 2008 R2 and Windows 7 here: support.microsoft.com/.../en-us

Though they may work for you, neither of these fixes worked for us. The printers are still leaking between profiles and duplicating every time an RDS user gets assigned a different virtual port at log on. We've actually had to write a log off script that clears the registry keys in order to correct the issue. If the updates don't fix the problem for you, let me know and I'd be happy to share the bat file and vbs script that we've written to manually clean the keys.

That would be great. I tried one from Microsoft but thus far it hasn't solved my issues of slowness.

Apologies for the late reply. I didn't track this thread. If you're still having trouble, this is what we're doing. Our Sage500 accounts are not set as Admin users. They're in the Power Users group on the RDS servers. I've highlighted the sections of the scripts you'll have to change. This has taken care of the issue for us. It's only cleaning up printers and printer ports where 'by 2x' or 'redirected' is found in the string. You can probably eliminate the 'by 2x' condition as it's our application publishing software. If you have any questions, let me know. I will definitely track the thread this time.

BAT File

echo ============================================================== >> \\<path to logs>\logfile.txt

echo User %username% Logoff from %computername% at %time% on %date% >> \\<path to logs>\logfile.txt

IF %computername% == <TS Hostname 1> GOTO RunScript

IF %computername% == <TS Hostname 2> GOTO RunScript

ECHO User is NOT on Terminal Server. Ending Script >> \\<path to logs>\logfile.txt

GOTO End

:RunScript

ECHO User is on Terminal Server. Ready to Run Script >> \\<path to logs>\logfile.txt

wscript \\<path to VB Script>\delprinter.vbs

ECHO Done with Logoff for %username% >> \\<path to logs>\logfile.txt

GOTO End

:End

echo ============================================================== >> \\<path to logs>\logfile.txt

VBS Script the BAT calls (delprinter.vbs)

on error resume next

Const HKEY_CURRENT_USER = &H80000001

Const ForAppend = 8

intDeletedDevices = 0

intDeletedPorts = 0

intNoActionDevices = 0

intNoActionPorts = 0

'bDebugOn = True

bDebugOn = False

Set objFSO=CreateObject("Scripting.FileSystemObject")

outFile="\\<path to logs>\logfile.txt"

Set objFile = objFSO.OpenTextFile(outFile, ForAppend, True)

if bDebugOn then

objFile.Write "----------------------------------------------------" & vbCrLf

objFile.Write "Starting Script" & vbCrLf

end if

strComputer = "."

Set oReg=GetObject("winmgmts:{impersonationLevel=impersonate}!\\" & strComputer & "\root\default:StdRegProv")

strKeyPath = "Software\Microsoft\Windows NT\CurrentVersion\Devices"

oReg.EnumValues HKEY_CURRENT_USER, strKeyPath, arrDevices

For Each device In arrDevices

if (inStr(device," by 2X")) or (inStr(device," (redirected ")) then

oReg.DeleteValue HKEY_CURRENT_USER,strKeyPath,device

if bDebugOn then

objFile.Write "Deleted DEVICE - " & device & vbCrLf

end if

intDeletedDevices = intDeletedDevices + 1

else

if bDebugOn then

objFile.Write "No Action DEVICE - " & device & vbCrLf

end if

intNoActionDevices = intNoActionDevices + 1

end if

Next

strKeyPath = "Software\Microsoft\Windows NT\CurrentVersion\PrinterPorts"

oReg.EnumValues HKEY_CURRENT_USER, strKeyPath, arrPrinterPorts

For Each printerport In arrPrinterPorts

if (inStr(printerport," by 2X")) or (inStr(printerport," (redirected ")) then

oReg.DeleteValue HKEY_CURRENT_USER,strKeyPath,printerport

if bDebugOn then

objFile.Write "Deleted PRINTER PORT - " & printerport & vbCrLf

end if

intDeletedPorts = intDeletedPorts + 1

else

if bDebugOn then

objFile.Write "No Action PRINTER PORT - " & printerport & vbCrLf

end if

intNoActionPorts = intNoActionPorts + 1

end if

Next

strKeyPath = "Software\Microsoft\Windows NT\CurrentVersion\Windows"

strValueName = "Device"

oReg.GetStringValue HKEY_CURRENT_USER, strKeyPath, strValueName, strDefaultPrinter

if bDebugOn then

objFile.Write "Ending Script" & vbCrLf

end if

objFile.Write "----------------------------------------------------" & vbCrLf

objFile.Write "Default Printer is set to " & strDefaultPrinter & vbCrLf

objFile.Write intDeletedDevices & " Devices Deleted - " & intNoActionDevices & " Devices Left Alone" & vbCrLf

objFile.Write intDeletedPorts & " Ports Deleted - " & intNoActionPorts & " Ports Left Alone" & vbCrLf

objFile.Write "----------------------------------------------------" & vbCrLf

objFile.Close