Office update to 2019

Question

We have some users using Sage 500 locally, we just did an Office update to 2019. Now the export does not work in the Explore view. Options are greyed out.. Is there a setting in Sage needs to be updated?

Ramon M. · Answer

A couple of additional pieces of information could be helpful. 
 1) What version of Sage 500 ERP are you using? 
 2) Are you using the Office 365 or the 2019 retail version that installs the client on the individual machines? If you happen to be using Office 365, do you have the local client installed on those machines?

Sage 500

Office update to 2019

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