Whichever way you see the transition of one year to the next, there is one thing that is for certain, there is a lot to do. If you are a business owner, this time of year can bring a mix of excitement and trepidation. 

Excitement with the plans that you have to grow your business, win the next customer or create the next amazing product. Getting all the preparation and planning done. But the flip side is you have to close out the previous year, ensure that all the books are completed and the correct information is available to your employees, your accounting team and the relevant tax authorities. 

So, as you approach the year end and try to ensure you are fulfilling your obligations, we want you to take advantage of our Sage 50 U.S. Year End Center, which will help provide you the most relevant and important information. The newest element we have added is Pegg, our digital assistant (powered by Artificial Intelligence) to help you with getting answers to your questions in the quickest and easiest way possible. 

Navigating to find the right information can often be a challenge, but by simply asking Pegg a question, it will try to find you the right answer to help you with Sage 50 U.S. Year End processes. It may respond with a direct answer or provide you a link with more detailed information.

How to use

Pegg is intended to be the simplest and fastest way to get answers to your questions about Sage 50 U.S. year end processes and activities. Simply log into the Sage City Year End Center and click the link to Pegg on the right-hand side.

Try Pegg first for your questions, it is so fast and easy to use, you may not have to log a call with our support team. That means you can get on with all the other important things you need to close out the year for your business. And if Pegg can’t answer your question, it will transfer you to a Sage colleague for Live Chat.

Tips to asking

Pegg learns and improves its responses with every question it is asked, making the questions short and simple will increase the probability you will get a helpful answer. Avoid long, complex questions with multiple elements. At the end, please let Pegg know if it was helpful or not, it likes to understand how it is performing. 

Questions to ask

Pegg can help answer thousands of questions associated with Year End activities, and every day it is learning and adding more to its repertoire. For example, it can provide responses to questions like the following:

"how do I back up Company Data?"

or

"how do I close Payroll for Year End?"

or

"what is the Year End wizard?"

Try Pegg first with your questions, it takes less than 30 seconds and if it can answer, you will have saved time and be able to move on to your next challenge.

The embarrassing questions

Everyone forgets things now and then, and sometimes we feel embarrassed to ask our colleagues or friends these types of questions. Because Pegg is a digital assistant, it doesn’t judge, so you can ask it for help or reminders of how to do basic things, or help with definitions of terms/acronyms you may have forgotten.

We think that Pegg will offer you a fast, easy to use and flexible solution so that you can focus on everything else that needs to get done.