Nothing is more frustrating than not being able to access something when you need it. Recently, some Sage 50 U.S. users have not been able to access their program recently. The steps in this blog post should correct that.

The Issue

If Sage 50 U.S. is not opening, or hanging up on a gray screen after clicking its icon, it may be related to a recent Microsoft Windows update on your machine.

How to Resolve

1. Right-click the Sage 50 Accounting desktop icon and select Properties.
2. Click the Compatibility tab.
3. Un-Check the box next to Run this program in compatibility mode for.
4. If the option is grayed out, check Change settings for all users at the bottom.
5. Click Apply, OK
6. Press Control + Alt + Delete, then select Start Task Manager.
7. Browse to the Details tab at the top.
      Note: If it is not visible, click More Details on the bottom of the Processes tab.
8. Look for "peachw.exe".
9. Select the process and click End Task at the bottom. Skip to the next step if you do not see "peachw.exe".
10. Try to open the program again.
11. If the program still does not open, restart your computer and try to open again.

Learn More

This information, along with a helpful video with the above steps and a link to additional details from Microsoft, is available in our When I click the icon, the program either hangs on gray screen or does nothing at all Sage Knowledgebase article.