Hello Nedra,

I know you have gone thru these steps, I'll just mention them to be sure:

When you set up an automatic backup you specify when do you want the backup to execute and the folder / directory you want the backup files to be created, you provide Sage50 credentials (with permission to create backups) and you should check the box that reads "log out users prior to running the backup". Then click on Save, which will ask you for a name for your setup . This should be it.

Do you know if there are any entries in the backup log?

This file will log the possible reason for the backup failure, most of the time the backup file is not created is because more than 1 user left Sage50 open overnight thus the backup wont execute but it will be logged.

If this file does not exists, then the backup command was not executed by Windows Task Scheduler, you can pull that up and see if there is any reason for the failure to trigger the command. This could happen because the user windows user account has no permissions to write to the folder / directory where the backups are saved. You may want to check that too.

Thanks

The only entries in the backup log are the ones I or the techs did manually.

Two different Level 2 Techs at Sage tried to set up the automatic backup & it still doesn't work. The felt that something was blocking it from doing an automatic back up but they had no clue what it was.

They had me to a "repair" & if that didn't work they suggested uninstalling the software & reinstall it. I did the repair & it did nothing.

Since this is my busiest time of the year I don't have anymore time to deal with all this so I will manually do backups as I have been & perhaps after the first of the year I will deal with it again. This problem only started after I installed 2017.

Understood, I know that's their solution to everything, reinstall or get a better PC.

Well, perhaps when you have some more time you could just write a small batch script to copy the company folder to another location and zip it. Then you add it to the Windows Task Scheduler to run at a specific time every day. I used to do that when the automatic backup tool was creating the backups but were always corrupt because the company files were too big. Anyways, I hope you find a solution.

That's really above my pay grade ;) My company files shouldn't be too big. I'm just a home based business with lots of inventory & that's really the biggest file I have. I really do hate to uninstall & re-install. I don't have time for it nor the patience at this point. I've spent far too much time on resolving computer issues....

And BTW, I have a very nice computer with no need to improve. Even Microsoft (when I spent hours on the phone with them fixing Windows 10 free anniversary update bugs) thought the computer was a good system.