User unable to send a quote or print/print preview quote. when you attempt to do either the "credit memo printing now in process" error occurs.

this has happened on old PC and the new PC with a fresh install.

I have deleted the forms that appear to be corrupt and restore previous form still happening.

have checked with other users and there able to see form and send quote without any issues.

any ideas?

Release: Sage 50 Quantum Accounting 2017
Build: 24.2.00.0230