I am using Sage 50 Quantum Accounting 2017.  As of my last payroll, April 12, 2019, I can no longer synch with Benefit Mall (my payroll provider) using the Web Synch Wizard on Sage.  Benefit Mall says my data is waiting for me to download, however, I just get a new screen asking for my Sage ID and password.  Now that I have a Sage ID and password, after registering on Sage City, it now says that there are connection issues.  I do not have a Sage Support contract.  Can anyone help?