FormerMember

Sage 50 US Accountant Edition 2020 - Vendor Names on Reports

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Posted By FormerMember

I have a client that data entered several transactions to their bank account register and incorrectly coded multiple transactions to an incorrect Vendor ID.  I instructed the client to go back and create a separate vendor ID for these separate transactions and then update all the transactions to the new vendor ID.  Which she did, and then resent me a new backup .ptb file.  When i am viewing General Ledger details of a specific account the old vendor name is still showing up on the report, causing it to appear that the client did not make the changes as I had requested.  However if I open and view specific transactions i can see that yes indeed she did make the changes and updates to the Vendor ID's but the report is just not reflecting these changes.  If i go and change the vendor (to a different ID) and then select it back and then save, the report will update but that is not practical or even possible for me to do that on every single transaction the client may have entered.

Why is the report not refreshing with current Vendor ID and Vendor Name data even after receiving a new backup file from the client?  I have also tried various integrity check/repair items and nothing seems to fix this issue.  I CANNOT have reports giving incorrect information, when we view GL account details the info should be reporting correctly. 

The only thing I can think of is that it might be some sort of glitch because this specific client uses the bank account register to enter directly vs. using the Payments or Write Checks window.  She is the only client I have that uses the direct register and the only one i have encountered this issue, just suspecting they might be connected. NOTE: this client is not using any AP or bill functions at this time.

HELP!