Once again I have a very unhappy client because of the misleading representation of quantities on an incrementally billed invoice originating from a proposal.

The invoice form I print shows columns for the item quantity, the line item proposal amount, % billed, and line item amount.

For an example of the very misleading problem, let's say we bill for 50% for a quantity of two items. The %Billed shows 50%, the proposal amount show the correct price for both items, the line item amount show the correct price for 50%. HOWEVER, the item quantity shows ONE ITEM (50%). The second invoice for the balance shows the same quantity.

The customer then believes they have documentation that they purchased only ONE item! The number of items actually delivered, which is different than the percentage billed, is entirely misrepresented.

I have asked about his before, and the explanation was that the algorithm adjusts the quantity to arrive at the line item amount. I get it, but the logic that selected that algorithm is obviously flawed and causes a customer service nightmare that I have to keep apologizing for!

This has become a critical issue that requires immediate attention.

Thank you