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LINDSAY MEACHAM

Transactions not saving HELP!!

Posted By

We have noticed over the last few months that we will enter sales order or invoices, print a paper copy, open it again and email a confirmation to the client, than days later the record is missing.  This doesn't happen every day but it does happen a few times a week.  We don't find the missing transaction until later when we go to invoice it or reference it for a customer.  IT IS EXTREMELY SCARY THAT THE DATA IS MISSING.  

I have called Sage Technical support and the technician said my problem is impossible and left it at that.  He didn't ask to see the emails or paper copies that should prove we entered the orders.

We use Sage 50 2021 Cloud.  My suspicion is that it has to do with the internet connection?  Maybe the data isn't getting fully uploaded to the cloud and even though it appears on our desktop?  Maybe when we check a few days later and its not there it has something to do with this?  Sage won't help and I'm terrified to keep using the program that isn't fully functional.

Anyone else have this issue?

  • Hello Lindsay! Sorry to see you are missing records in Sage 50. There are a few troubleshooting steps that you would want to perform to figure out what is happening with those starting with looking on the Audit Trail. Do you know about our new complimentary service Sage Q&A Live? Join directly at sage50.com/qalive and we would be more than happy to work through that with you!

  • Hi Lindsay,  

    Are you hard wired in both locations?   I reconciled my checking account at home on my laptop.   When I came in the office, my work was missing.  I was told that I should have been hard wired at home and I should have backed up my data before shutting down my computer.

    Regards,

    Shirley Byard, Sage 50 Certified trainer and Consultant.

  • in reply to Best Business Strategies

    I AM NOT ALONE!! My laptop doesn't even have an Ethernet port to hardwire into.  We have always operated our entire office over wifi.

  • in reply to LINDSAY MEACHAM

    You should not be running your Sage 50 on WiFi.  You should always be hardwired.

  • in reply to LINDSAY MEACHAM

    Did you ever get any resolution to this? I'm two months into using same program and we are continuing to have problems. I told Sage before I bought that people would all be in different locations working remotely and no one ever said we shouldn't be using WIFI. What did you end up doing???

  • in reply to Alisa

    No.  We haven't seen issues when we use ethernet so I guess that's the problem.  It is a NIGHTMARE!!  I work remotely frequently and continue to see data loss when I'm in locations that don't have ethernet cables.... AKA everywhere.  We recently lost all of January and I'm dealing with this headache now.  Back up, back up, back up and do it manually because their auto backup seems to be glitched too.

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