Open Invoice

Question

Invoice has been paid but still shows owing and doubled.

StephenC · Answer

You probably need to run an Invoice/Payment Sync Test. Here are the steps, copied from the knowledgebase .

Make a backup of your data, refer to Article ID 10264: How do I create or make a backup? 
 Change your accounting period to Period 1 . See Article ID 11440: How do I change the accounting period? 
 Load or access the Integrity Check . See Article ID 10292: Integrity Check Guide 
 Select the Accounts Payable option under the Invoice/Payment Sync Tests section. Note: If you need to run the Account Receivable test then select Accounts Receivable 
 Select an option under the Correction Strategy section, then select OK . Note: If selecting a Correction Strategy of Ask Each Time , a window will pop up asking which is correct. The options will be either the invoice is correct or the payment is correct. Look at the options to determine which you should choose then select OK . 
 Confirm the issue is resolved. 
 If the issue is not resolved, restore the backup created before the Integrity Test and select the other option.
 
 Refer to Article ID10097: How to restore a backup

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