Sage 50 Remote Data Access keeps asking to synchronize the company. Why?

Question

While using Sage we are having users that keep getting the message "Remote Data Access needs to synchronize the company data. Click OK to start the synchronization. This may take some time." . This has occurred twice in one session as well, even after successfully synchronizing. Anyone know why this is happening?

Michelle Lopez · Answer

Hello walshd , 
 This message appears when the RDA service needs the user to upload a rebase. This typically happens when a payload has failed to upload, or the payload limit has been reached and the RDA server is requesting a rebase. Please see Sage Knowledgebase article 115745 for further information and steps to resolve.

Sage 50 US

Sage 50 Remote Data Access keeps asking to synchronize the company. Why?

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