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Charles Chan

Weird issue - sales order blank

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Posted By

I'm using Sage 50 Quantum Accounting 2022 (build 29.0.00.0086) and I'm having a weird issue.  I have a user that creates sales order and prints it out.  It saves on the system but when they go back to open it up, it's completely empty. The sales order is there on the list but the data is blank, all fields are gone.  The sales order has over 40+ items listed on there but I don't think it makes a difference, since they created a different one with 100+ items and it's there fine.

This is a network environment with a server and 10+ workstations on the network.

Has anyone encountered this issue before and know how to fix the missing data sales order? 

  • 0

    Hi, it started happening several weeks ago (i'm not sure if by the end of 2022 or the beginning of 2023).  We just close the program and open it again and the data is there and available to print/edit/convert, etc.

  • 0
    SUGGESTED

    Hi and ,

    Thanks for reaching out with this issue. Please check whether this article with the steps below helps:

    Verify if Sage 50 US is using Smartposting and the status is set to unposted:

    1. Open List Window
    2. Change status to posted
    3. Verify transactions now display

    Happy to create an online support ticket with the team on your behalf should the above not resolve things. If you'd like for me to do so, please email me your contact details, including Account ID and or the number of an existing support ticket with the Sage 50 US team.

    Alternatively, consider creating an online support ticket by going to: www.sage.com/resources selecting your product line and clicking on "submit online case." The support team can also be reached by chat (see the "contact" section) or by phone at 1-888-747-3888.

    Warm Regards,
    Erzsi

*Community Hub is the new name for Sage City