Purging Old Files

SUGGESTED

I tried to purge receivables and it froze. I restored and tried a smaller dfata amount and it worked.

Now I am trying to purge the payables and it froze several times. After restoring I tried a smaller file size (6 month) and it froze again.

What could be stopping me from completeing the surge?

  • 0
    SUGGESTED

    Just let it fly, it looks frozen but it's still working.  Depending on the file size and computer (run it from the same machine the data is on for quicker processing) it just may take a while.  I am kicking off a clients purge tomorrow morning and expect it will finish sometime Sunday.   [email protected] 

  • SUGGESTED

    JC Ohio -

    When it stops like that, you need to restore the backup you made before you started purging. It looks like you are doing that but just want to make sure.   We may have a solution for you to stop the freezing but we would need to look at your data to see.There is a diagnostic fee for this service.

    Please DO NOT OVERWRITE any of your Backups as you continue your efforts!  Please reach out if you are interested in our service.

    We are insured and certified.  We have an A+ Rating with the BBB.

    Kind regards,
    Shirley
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