Hi mfullmer ,

Thank you for reaching out. The error you're encountering may be due to a few different reasons, such as not using the original data owner's login, firewall settings, an unstable internet connection, or issues within your company file. Here are some steps you can take to resolve this issue:

1. Confirm that you are logged in as the data owner of the company file when trying to reshare it.
2. Check your internet connection to ensure it's stable.
3. Allow port 5222 through your firewall. You might need to get in touch with your network administrator or local IT support for this.
4. Try creating a new test company in Sage 50 and attempt to share it. If this works, the issue is likely with your original company file.
5. Check your browser settings for trusted sites and privacy settings, adding *.sage.com where necessary.
6. If you're on a public network, switch to a private network, as public settings can block necessary communication ports.

If these steps do not resolve the issue, or if you prefer direct assistance, our support team is on standby to help you through the process. You can reach out to them via the chat support option for immediate assistance.

Warm Regards,
Erzsi