Not a Question but an answer to what many Sage Support techs are not aware of: in the past few weeks we have upgraded to a few remote licenses to access our company accounting software remotely. In doing so we set the main company to shared mode. On the remote computers we installed the program 2024 and was able to create the user/password for Sage Cloud and actually download the company files successfully. Accessing the company files and information was great. The next day we decided to redownload the company files for redundancy and that's where the problems started. After connecting to the Sage Cloud and being prompted with the available shared companies, I selected ours and the system would attempt to download and get stuck in limbo, to ultimately freeze and not respond. Never could I connect. After calling tech support and a week of trouble shooting through 4-5 different tech support agents I was getting frustrated. No-one had an answer or understood why this was happening. the only solution given was to copy the company files and replace in the proper directory, which I replied that is not a solution because, if I cannot connect to sage cloud, how then can syncing be done from either side. Secondly, copying the file to my laptop directory and initiate sharing would override the actual company file that exist in the cloud by other computers making transactions. bad solution. All I got is there is nothing else we could do, which I replied, we are paying for this additional service and support. Bad Answer.
After calling one last time and finally getting a tech support agent who really had an understanding of the system, I saw how knowledgably he was. He went through a great deal of assessing and trouble shooting. I mean, this is what tech support really looks like. Are you ready for the answer to this unsolvable problem? Here it is (USER PROFILE).
In otherwards, when setting up your computer to a workgroup environment because you are using MS Exchange as a subscription, your profile is quite different and apparently interferes with sage in a way I have not figured out why. However, creating a NEW local profile, is the answer. In doing this you will have no problems connecting, downloading, and view reports. RUNS perfect.
In summary spread the word. SAGE Support needs to be aware of this, especially since everything is moving towards subscription base services. It was frustrating and sage imposed unnecessary aggravation and hardship. My congrats goes out to Lavert Washington / Sage Tech Support representative who was a true tech! He is who everyone should model after. Thank you. 